Support

Questions or suggestions? Write to us: bilgi@macework.net

If you include the support code shown at the bottom of the app's Settings screen, we can find your record quickly. The "Support" option in the app adds it to the email automatically.

Frequently asked questions

Are my photos sent to your server?
No. Cleaning happens entirely on your device; our server only sees daily usage counts.

What is removed?
Location (GPS), capture date, camera make/model and serial numbers, software details, XMP/IPTC descriptions and similar metadata. Image and audio data are not changed; orientation is preserved.

Which formats are supported?
JPEG, PNG, WebP, HEIC/HEIF and AVIF photos, and MP4/MOV videos (videos with PRO).

What happens to my original file?
After the clean copy has been saved and verified, the original is deleted if you confirm. Deleted items may stay in your device's "Recently Deleted" album for a while.

When does my free allowance reset?
Every day at midnight Turkey time. You can use your free allowance offline too; changing the device clock does not add more.

How do I cancel my subscription?
In the app: Settings → Manage Subscription, or directly in your App Store / Google Play subscription settings. Cancellation takes effect at the end of the period.

I switched phones and PRO is missing.
Sign in with the same App Store / Google Play account and tap Settings → Restore Purchases.

How do I delete my data?
Settings → Delete my data. See the Privacy Policy for details.